Terms & Conditions

PART A — WEBSITE USE

These terms apply to every visitor. By using the website, you agree to them. Browsing the website alone does not create a client relationship, service contract or payment obligation.

1. About NeuraRank

NeuraRank provides B2B growth, digital visibility, website positioning, RFQ journey and automation services, primarily for CNC manufacturers, precision engineering businesses and other technical companies.

Website: www.neurarank.uk
Email: hello@neurarank.uk

2. Using the website

You may use the website for lawful business evaluation, personal or business reference and communication with NeuraRank. You must not misuse it, attempt unauthorised access, introduce harmful code, interfere with security or operation, scrape content in a way that infringes NeuraRank's rights, or use it for unlawful, fraudulent or abusive purposes.

NeuraRank may restrict access where it reasonably believes there has been misuse or a material security risk.

3. Website content and intellectual property

Unless stated otherwise, NeuraRank owns or licenses the website content, branding, design, text, graphics, software and materials. You may view and use them for normal reference, but must not reproduce, republish, commercially exploit or distribute protected material without permission.

Nothing on the website transfers ownership of NeuraRank's underlying methods, systems, workflows, templates, know-how, software or proprietary technology.

4. Information, links and availability

Website content is general information and may change. Package descriptions, prices, availability and service information do not replace an agreed Order Form. The website may link to third-party services; NeuraRank is not responsible for their content, availability or policies merely because a link is provided.

NeuraRank may update, suspend, restrict or withdraw parts of the website. We do not guarantee uninterrupted, error-free or permanent availability.

5. Privacy, cookies and website reliance

Our Privacy Policy explains how personal information is handled, and our Cookie Policy explains cookies and related browser technologies.

Website content and service descriptions do not guarantee search rankings, traffic, enquiries, RFQs, sales, revenue, conversion rates, contracts or any other commercial result. Nothing in these terms excludes liability that cannot lawfully be excluded.

6. B2B status and authority

Paid services are offered to customers acting for purposes relating to their trade, business, craft or profession. Anyone accepting an engagement for an organisation confirms that they have authority to bind it. Mandatory legal rights are not excluded.

7. Contract formation and order of precedence

A contract is formed through a signed or electronically accepted Order Form, proposal, Statement of Work, online checkout or other clearly recorded electronic acceptance. An Order Form should identify the customer, service, scope, deliverables, exclusions, fees, start date, term and dependencies.

1. expressly agreed Order Form or Statement of Work;
2. any applicable package or service schedule;
3. the Data Processing Schedule, for data-processing matters; and
4. these Terms & Conditions.

An expressly negotiated term prevails over an inconsistent standard term for that engagement.

8. Services and packages

NeuraRank will perform the agreed Services with reasonable care and skill. CNC Visibility is the entry package; CNC RFQ Growth is the recommended/core package; and RFQ Automation is an advanced or bespoke option. The binding scope is the applicable Order Form, not a general marketing description.

CNC Visibility may include capability-page, research and visibility work. CNC RFQ Growth may improve the journey from buyer discovery to structured RFQ submission. RFQ Automation may include bespoke implementation, integrations, support and maintenance. NeuraRank does not control independent buyers, search engines or third-party platforms and does not guarantee rankings, traffic, buyer participation, RFQ quantity or quality, quotation acceptance, contracts, sales or revenue.

9. Bespoke scope and changes

For RFQ Automation or other project work, the Order Form should record the system or workflow, integrations, requirements, scope, exclusions, dependencies, milestones, acceptance criteria, fees, support and usage limits. Work materially outside scope requires written change control and may alter timing, dependencies and fees. Informal requests do not silently expand the Services.

10. Fees, payment, term and cancellation

The Customer must pay the fees in the Order Form. Setup and project fees are separate from recurring fees. Unless the Order Form says otherwise, invoices are payable within 14 days, plus VAT or similar tax where legally applicable. NeuraRank may claim statutory late-payment rights where applicable.

Setup or project fees become due as stated in the Order Form, normally on acceptance or before substantive work begins. Work performed and approved or unavoidable third-party commitments remain payable if the Customer changes its mind, subject to the Order Form and applicable law.

The Order Form states the initial term. Current public package information states a three-month minimum for CNC Visibility and CNC RFQ Growth; after that term, recurring services normally continue monthly with 30 days' written notice unless agreed otherwise. RFQ Automation cancellation and support arrangements are bespoke.

11. Customer responsibilities

The Customer must provide accurate information, content, approvals, personnel, access, credentials, API or integration permissions and other dependencies reasonably needed for delivery. It must have lawful authority to provide materials, personal data and access. The Customer remains responsible for its pricing, technical claims, regulatory compliance, responses, quotations, contracting decisions and fulfilment.

Material Customer delay or missing dependencies may reasonably adjust the timetable, but does not excuse delay caused by NeuraRank.

12. Technology, AI and third parties

NeuraRank may use hosting, database, authentication, email, payment, AI, automation, search, CRM and other third-party services where relevant to the agreed Services. Providers may change their functionality, policies or availability. This does not excuse NeuraRank's negligent configuration or failure to perform agreed work with reasonable care.

AI-assisted output may be incomplete or inaccurate and requires appropriate human review. The Customer remains responsible for final commercial, technical, legal and regulatory decisions. NeuraRank makes no unverified promise about model training, data location, retention, zero retention or certifications.

13. Intellectual property

The Customer retains its pre-existing trademarks, branding, content, data, databases, systems and materials. NeuraRank retains its pre-existing and reusable source code, software, libraries, systems, tools, frameworks, methods, methodologies, processes, workflows, templates, technical architecture, automation logic, prompts where appropriate, algorithms, know-how, internal documentation and reusable components.

Subject to payment, the Customer may use client-specific Deliverables for the agreed business purpose. Any assignment of a client-specific output excludes NeuraRank's reusable Background IP and third-party rights. Where NeuraRank IP is embedded in a Deliverable, NeuraRank grants a continuing licence to use it as part of that Deliverable. NeuraRank will not publish the Customer's name, logo, confidential results or case study without permission.

14. Confidentiality and data protection

Each party must protect the other's non-public commercial, pricing, customer, technical, security, RFQ and process information, subject to normal exceptions for public information, independent development, lawful third-party receipt and legally compelled disclosure.

NeuraRank is an independent controller for its own enquiries, administration, marketing and legal purposes as described in the Privacy Policy. Where it processes personal data solely on Customer instructions, the Customer is controller and NeuraRank is processor. NeuraRank will process only documented instructions, maintain appropriate measures, use appropriate subprocessors, assist with rights and incidents, support lawful transfers and return or delete data at termination where legally required. The detailed processing scope should be recorded in the Order Form.

15. Suspension and termination

NeuraRank may proportionately suspend affected Services for serious non-payment, illegal use, security threats, material misuse, serious breach or material legal or security risk. Notice and an opportunity to remedy will be given where practicable, except where immediate action is necessary.

Either party may terminate for an unremedied material breach, an irremediable serious breach or insolvency. On termination, amounts due, work performed and approved commitments remain payable; paid-for Deliverables ready for delivery will be provided subject to lawful withholding for non-payment. Confidentiality, data protection, intellectual property, liability and governing-law provisions survive.

16. Liability

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate wrongdoing or any liability that cannot lawfully be excluded.

Subject to that, neither party is liable for indirect or consequential loss, or loss of profit, revenue, opportunity, anticipated savings, goodwill or contracts, to the extent permitted by law. Unless the Order Form states a different cap, aggregate liability for an engagement is limited to the greater of fees paid or payable for the Services in the preceding 12 months and £10,000. The final cap and any separate treatment of confidentiality, IP and data-protection claims require management and practising solicitor approval and remain subject to applicable reasonableness requirements.

17. General terms

Neither party is responsible for delay caused by circumstances beyond reasonable control, but payment for completed Services remains due. NeuraRank may use subcontractors while remaining responsible for its obligations. Neither party may assign an engagement without consent except as part of a bona fide business reorganisation or sale.

Notices may be sent to the Order Form contact or hello@neurarank.uk. Variations must be agreed in writing. Invalid provisions are adjusted or severed without affecting the rest. The agreement is the entire agreement about its subject, creates no partnership or agency, gives no third party rights, and may be accepted electronically.

These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction, subject to mandatory rights. That position, the legal entity, VAT treatment, payment timing, insurance, data retention, subprocessors and liability cap should be confirmed by NeuraRank management and a practising England & Wales commercial solicitor.

Contact

Questions about these Terms & Conditions can be sent to hello@neurarank.uk.