Privacy Policy

NeuraRank provides growth, digital visibility, buyer journey, RFQ and automation services for CNC manufacturers and other engineering businesses.

Website: https://www.neurarank.uk

Email: hello@neurarank.uk

For the purposes of applicable UK data protection law, NeuraRank is responsible for determining how personal information collected through our website and business activities is used.

Depending on how you interact with NeuraRank, we may collect information including:

• your name
• company name
• job title or professional role
• business email address
• telephone number
• company website address
• information submitted through contact, audit, enquiry, booking or RFQ forms
• information you provide during calls, emails or project discussions
• billing and transaction information
• communication history with NeuraRank
• marketing and communication preferences
• technical information such as IP address, browser type, device information and website activity
• publicly available professional or business information relevant to legitimate B2B business development

We do not intentionally request sensitive personal information unless it is genuinely necessary and is provided voluntarily.

We may collect personal information when you:

• visit or use our website
• submit a form
• request a CNC website or RFQ review
• request or book a call
• contact us by email, LinkedIn or another communication channel
• request information about our services
• purchase or engage us for a service
• become a NeuraRank client
• respond to business development communication
• interact with our website, content or communications

We may also obtain professional or business information from publicly available sources such as:

• company websites
• Companies House or other public business registers where relevant
• professional directories
• trade and industry websites
• publicly available professional networking profiles such as LinkedIn

We may use personal information to:

• respond to enquiries
• provide requested reviews, audits or consultations
• understand your company and business requirements
• prepare proposals, recommendations and service plans
• provide and manage our services
• manage client relationships
• communicate with clients and prospects
• process payments and invoices
• maintain appropriate business, contractual and financial records
• improve our website and services
• improve content and user experience
• protect our website, systems and business
• carry out relevant B2B business development
• follow up on legitimate business enquiries
• comply with legal, regulatory and contractual requirements

NeuraRank does not sell personal information.

Under UK data protection law, organisations must have an appropriate lawful basis for processing personal information.

Depending on the situation, NeuraRank may rely on one or more of the following lawful bases.

Contract

We may process personal information where it is necessary to:

• provide a service you have requested
• take steps at your request before entering into a contract
• manage an existing client relationship
• fulfil our contractual obligations

Legitimate interests

We may process information where it is reasonably necessary for legitimate business purposes, including:

• responding to business enquiries
• operating and improving our business
• understanding potential client requirements
• protecting our systems and services
• developing relevant business relationships
• carrying out proportionate B2B business development
• communicating with professionals where our services may reasonably be relevant to their role or company

When relying on legitimate interests, we consider the interests, rights and expectations of the individuals involved.

Consent

We may rely on your consent where you have specifically agreed to a particular use of your information.

Where processing is based on consent, you may withdraw your consent at any time.

Legal obligation

We may process information where necessary to comply with legal, tax, accounting, regulatory or other applicable obligations.

NeuraRank may identify and contact professionals working within businesses that may reasonably benefit from our services.

This may include professionals working in:

• CNC manufacturing
• precision engineering
• subcontract manufacturing
• engineering
• manufacturing sales
• business development
• commercial leadership
• operations
• marketing
• company management

Where we carry out B2B outreach, we aim to ensure that:

• the communication is relevant to the recipient's professional role
• the contact relates to a genuine business purpose
• the information used is primarily professional or business-related
• communications are proportionate
• communications are not intentionally excessive
• recipients are able to ask us not to contact them again

We may use publicly available business information to understand whether our services may be relevant to a company.

If you do not wish to receive business development communications from NeuraRank, you may reply to the relevant communication or contact us using the details in this Privacy Policy.

We will take reasonable steps to record and respect such requests.

Where required by applicable law, we will obtain appropriate consent before sending marketing communications.

You may unsubscribe from marketing communications at any time.

You may do this by:

• using an unsubscribe option where one is provided
• replying to the communication
• contacting NeuraRank directly

Stopping marketing communications does not prevent us from sending necessary service-related communications such as:

• project updates
• invoices
• contractual notices
• responses to enquiries
• account or service information

Payments for NeuraRank services may be processed using third-party payment providers such as Stripe.

NeuraRank does not normally receive or store full payment card details.

Payment providers process payment information according to their own:

• privacy policies
• security procedures
• contractual terms
• regulatory obligations

We may retain transaction information necessary for:

• accounting
• invoicing
• contractual records
• tax obligations
• payment reconciliation

The current website uses necessary browser storage for its cookie-choice control and, where changed by a visitor, a display-theme preference. Supabase authentication cookies may be used in restricted areas when an authorised user signs in.

The public marketing pages do not currently load analytics, advertising, retargeting or cross-site tracking technologies.

Further details, including the current technology list and preference controls, are provided in the Cookie Policy.

NeuraRank does not currently have an active analytics or performance-measurement service connected to the public website. Internal event labels and browser events do not transmit visitor activity to an analytics provider by themselves.

If an analytics service is introduced, it will be described in the Cookie Policy and configured in line with applicable consent requirements.

NeuraRank may use trusted third-party service providers where needed to operate the website, communicate with you, process payments, store business records or protect our services.

• website hosting
• email and customer communication
• payment processing
• secure data storage
• security and technical support

These service providers may process personal information where necessary to provide their services.

Where appropriate, we take reasonable steps to use providers that offer suitable security and data protection safeguards.

Third-party providers may have their own privacy policies and legal responsibilities.

NeuraRank may use assisted software or third-party tools in limited parts of research, content preparation, administration and service delivery.

We do not intentionally use AI systems to make solely automated decisions about individuals that produce significant legal or similarly significant effects without appropriate safeguards.

Where client or personal information is processed using third-party technology providers, we aim to use those tools in a manner consistent with applicable data protection requirements.

We may share personal information where reasonably necessary with:

• service providers
• technology providers
• payment processors
• professional advisers
• contractors supporting the delivery of our services
• authorities or regulators where legally required

We do not sell personal information to third parties.

We do not share personal information for unrelated purposes without an appropriate lawful basis.

Some of the technology and service providers used by NeuraRank may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we aim to ensure that appropriate safeguards are used where required under applicable UK data protection law.

These safeguards may include:

• adequacy regulations
• recognised contractual safeguards
• approved data transfer mechanisms
• other lawful transfer arrangements

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors including:

• the nature of the information
• whether you are a prospect or client
• the status of a business relationship
• contractual requirements
• legal requirements
• tax and accounting obligations
• the need to establish, exercise or defend legal claims
• whether information is necessary to respect an opt-out request

Information that is no longer required may be:

• deleted
• anonymised
• securely archived

NeuraRank uses reasonable technical and organisational measures designed to protect personal information.

These measures may include controls intended to reduce the risk of:

• unauthorised access
• accidental loss
• inappropriate disclosure
• misuse
• alteration
• destruction

Access to personal information should be limited to people and providers who reasonably require it for legitimate business purposes.

However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

Depending on the circumstances and applicable law, you may have rights including:

• the right to request access to personal information we hold about you
• the right to request correction of inaccurate or incomplete information
• the right to request deletion of certain personal information
• the right to request restriction of certain processing
• the right to object to certain processing
• the right to data portability in certain circumstances
• the right to withdraw consent where consent is the lawful basis for processing
• the right to object to direct marketing

Not all rights apply in every circumstance.

To exercise a relevant right, contact NeuraRank using the contact information provided below.

We may need to verify your identity before fulfilling certain requests.

You have the right to object to the use of your personal information for direct marketing.

If you ask NeuraRank to stop sending direct marketing communications, we will take reasonable steps to honour that request.

We may retain limited information on a suppression list so that we can remember not to contact you for the relevant marketing purpose.

If you have concerns about how NeuraRank handles your personal information, please contact us first so that we have the opportunity to address your concern.

You may also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office.

Information about the Information Commissioner's Office is available at:

www.ico.org.uk

NeuraRank provides B2B services and our website is not intended for children.

We do not knowingly seek to collect personal information from children through our normal business activities.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to address the situation.

The NeuraRank website may contain links to websites or services operated by third parties.

NeuraRank is not responsible for:

• third-party website content
• third-party privacy practices
• third-party security practices

We recommend reviewing the privacy information of any third-party service before providing personal information.

NeuraRank may update this Privacy Policy from time to time.

Changes may be made to reflect:

• changes to our services
• changes to our technology
• changes to our business practices
• changes to our service providers
• changes in legal or regulatory requirements

The latest version of this Privacy Policy will be published on this page.

The date shown at the top of the policy indicates when it was most recently updated.

If you have questions about this Privacy Policy, how NeuraRank uses personal information or a request relating to your personal information, contact:

NeuraRank

Website: https://www.neurarank.uk

Email: hello@neurarank.uk